Products - In-house Collection Software - Telecom

Telecom Collections

Enhancing revenue while maintaining relationships... the power of


Innovative software that truly Empowers your organization.


CollectWorks’ Tel-Collect, powered by CWX, is a customized CollectionWorks software product. Software designed specifically for the telecom industry to help pre-collect your past due accounts before sending them to a collection agency. This enables you to maintain control of your accounts for a longer period insuring the proper handling of your customers. Perhaps the best benefit is the realization of a great deal of additional revenue instead of the expense incurred paying collection agency fees. Depending on the size of your organization, our software can be installed in-house or run over the internet.

Features:

  • Electronic interface to your customer billing system
  • Electronic updating of customer demographic information
  • Electronic updating of all customer payments and adjustments
  • Front end programs assign accounts to appropriate status based on criteria defined by collection manager
  • Front end programs assign accounts to collectors based on criteria defined by collection manager
  • Front end programs order letters and emails based on criteria defined by collection manager
  • Automated programs print letters and sends out email notices
  • Customer accounts are maintained by department
  • Customer accounts are sorted by specific status
  • Customer accounts are queued for proper follow up
  • Ability to send patient letters to reinforce verbal commitments
  • Ability to set up payment arrangements and have them tracked
  • Ability to load delinquent accounts by any criteria to web dialer for either inbound call acceptance or message dispatch to patient
  • Powerful reporting capabilities by department
  • Ability to prepare a file to be imported into host system
  • Automated programs to manage outside collection agencies once in-house efforts are exhausted or deemed unprofitable
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